Usually, no. When you buy a Gambit Chess Studio book on an Android device, the book is credited to your Google account rather than any individual device. This means that if you install Chess Studio on a second Android device, it will automatically check the account to which that device is registered and download any books bought using that account. This means that you can use Chess Studio books on any Android device, provided that device is currently registered to the same account used to buy the book in the first place.
If you already have Chess Studio installed on a second device, then it will periodically check your account to see if you have bought a book on another device registered to the same account and automatically download any it finds.
Usually, no. When you buy a Gambit Chess Studio book on an iOS device, the book is credited to your Apple account rather than any individual device. This means that if you install Chess Studio on a second iOS device, it will automatically check the account to which that device is registered and download any books bought using that account. If this doesn’t work, you can click on the ‘Restore Transactions’ button in the store tab to force the app to make this check.
This means that you can use Chess Studio books on any iOS device, provided that device is currently registered to the same account used to buy the book in the first place.
If you already have Chess Studio installed on a second device, then you can click on the ‘Restore Transactions’ button in the store tab to force the app to check for any books bought on a second device registered to the same account.
Yes, you do. The Google and Apple stores are not connected in any way so if you want to use the book on both platforms then you will need to buy it twice. This situation is not specific to Chess Studio and applies to any in-app purchase, and it is for this reason that most people stick to one platform or the other.
You need an Internet connection to download the books from the Gambit server when you buy them, but the app stores a copy of the book on your device so that you generally do not need an active Internet connection to use the book. However, there are actions which require an Internet connection, for example if you uninstall the app and reinstall it, then it will need to download all your books again.
Yes, it will. On both platforms no further action should be necessary and the download should start immediately once the purchase it completed. If for some reason (for example, loss of Internet connection) this does not happen, then on iOS you can later click on the ‘Restore Transactions’ button in the store tab to force a download (provided, of course, that you currently have Internet). The Android app periodically checks for new purchases so if it does not download straight away, then it should do so at a later time.
If we become aware of errors in a Chess Studio book, then we will make an effort to correct them with an update to the book. The app periodically checks the Gambit server to check for any updated versions and automatically downloads any updates it finds. You can continue to use the current version of the book while the update is in progress. Next time you open the book, the updated version will be used.
All account matters are handled by Google in the case of Android and Apple in the case of iOS. Gambit has no access to the purchasing process and in most cases we are not even able to see individual transactions. So if, for example, your credit card is declined then you will need to contact the appropriate company.
You should contact Gambit if the purchase goes through and shows up in your account, but the book has not been downloaded successfully, as this could be a problem which we are able to deal with.
As mentioned above, Gambit has no access to the purchasing process and in the majority of cases it is simply not possible for us to issue a refund. Both Google and Apple have refund policies which allow refunds to occur in a short window after the purchase takes place. This is intended mainly in case you accidentally purchase an unintended item. These policies vary from time to time so you will need to look at the terms and conditions applying to Apple or Google purchases to find the current situation. If you want a refund after this window, then you will need to contact Google or Apple.
Yes. Chess Studio is intended as a convenient way to read Gambit books on mobile devices (phones and tablets). Other platforms are not supported.
At the moment there is no Windows version of Chess Studio due to technical limitations relating to the Microsoft store. It’s impossible to say whether this situation will change at some point in the future. Currently there are no plans for a Windows version.
If you have a problem with Chess Studio, the first step is to try restarting the app. When you start an app on a mobile device, it will run until a definite action is taken to close it.
To close Chess Studio on iOS:
1. Double-click the Home button to show your currently running apps.
2. Swipe right or left to find Chess Studio.
3. Swipe up on the app’s preview to close the app.
To close Chess Studio on Android:
1. Launch the recent applications menu. Unfortunately, this is achieved in different ways depending on the device. The most common is to tap the small square icon at the bottom of the screen. However, some devices (especially from Samsung) have an actual hardware button on the frame.
2. Find the Chess Studio app by scrolling up or down the list of running apps.
3. Swipe the app’s preview to the right to close the app.
If restarting Chess Studio fails to solve a problem, you may need to uninstall and reinstall the app. Before doing this, please note that this will delete any books currently stored on your device, so that they will need to be re-downloaded after you have reinstalled Chess Studio. Therefore you need to bear the following issues in mind:
1. You will need a currently active Internet connection to re-download the books.
2. Downloading several books may take some time and incur a charge if you are paying per unit of data downloaded.
3. The device needs to be currently registered to the same account used to buy the books originally.
To uninstall Chess Studio on iOS:
Just tap and hold any app icon until all the icons start wiggling. Locate Chess Studio and tap the X in the top left corner. Confirm that you want to delete the app in the resulting dialog.
To uninstall Chess Studio on Android:
1. Select the Settings app from your app drawer or home screen
2. Tap Apps or Applications
3. Scroll down the list until you find Chess Studio remove and tap it.
4. Select Uninstall.
After Chess Studio has been uninstalled you will need to go to the Apple or Google store and re-download it. After the app has installed, it should automatically download any books previously bought on the account to which the device is currently registered.
There are a few reasons why this might happen.
1. There isn’t enough free memory on your device. If there is less than 1GB of free memory on your device, then the app may not be able to save a downloaded book and this will cause an error. Free up some memory and try again.
2. Your Internet connection is poor or intermittent. If the download is interrupted or very slow, then an error can result. Try again when you have a better connection.
3. Your Internet connection requires a browser login. This often happens when using public WiFi, for example in a cafe or hotel. In addition to connecting to the router, you also need to start a browser and perform some additional action, such as agreeing to Terms and Conditions, before gaining full Internet access. This can cause an error because the app detects an Internet connection, but it is being blocked so the book cannot be downloaded until full Internet access is granted.
This is very much the same as points 2 and 3 in the previous question. Try again later, but if the problem persists you may need to restart or even reinstall Chess Studio, as in point 5 above.
Then you should contact Gambit Publications by e-mail at firstname.lastname@example.org. Please include the following information: whether you are using Android or iOS, the operating system vertsion, the hardware device you are using, a clear description of the problem and the sequence of events that led up to it, and details of any attempts you have already made to solve the problem. We will get back to you as soon as possible.